Entrepreneurship is not just about finding good ideas for profitable projects. Satisfying customers and building their loyalty is a crucial step in making your project profitable and boosting your company’s reputation.

Building customer loyalty involves marketing and communication strategies. Why build customer loyalty? What is the importance of building customer loyalty? Find out in our article!

What are the advantages of outsourcing a call center in Tunisia? Using call center outsourcing services makes it much easier for companies to carry out certain tasks these days. The call center is an important ally in your marketing strategy, particularly when it comes to managing your calls. Many companies opt for offshore outsourcing strategies.… Voir plus Why outsource a call center in Tunisia?

Outsourcing telemarketing services allows you to focus on your core business. Delegating this service to a call center specialising in such activities enables you to achieve your marketing strategy objectives.

In order to guarantee customer satisfaction and meet their requirements, it is essential to adopt good practices within the teams of the various departments of your call center, if you are aiming to improve its performance.

When outsourcing a call center in Tunisia, it is important to find out about the service provider and the ideal employees.

Outsourcing is not only economically advantageous, it also allows you to delegate a large part of your activities to experts in customer relationship management, with a personalised, high-quality service.

Call origination in a call center involves handling a company’s outgoing calls to provide quality services. This is a fairly important activity in any contact center, as it ensures customer relationship management for all customer support center units, such as telesales.

In an increasingly connected world, customer relationship management is a top priority for all economic players who want to see their businesses succeed and prosper.

A contact centre is therefore an essential asset for creating value and guaranteeing customer satisfaction. If you’re still wondering about choosing your new service provider, this article will give you five tips for selecting the best contact centre for you.

Telemarketing is one of the oldest and most effective strategies for developing a business. However, to achieve good results, you need to work with great diligence and dedication.

Call center performance indicators or call center KPIs assess the overall effectiveness of the teams responsible for managing customer relations.

Customer service managers monitor key performance indicators (KPIs) to track agent productivity and the effectiveness with which a call center achieves its business objectives.

If a company wants to develop its business while ensuring optimum customer satisfaction, it needs the assistance of a call center. Call center enable companies to manage their existing customers, as well as prospects who may eventually become new customers.