Being happy at work cannot be decreed, but it is possible to put in place the conditions for this feeling to develop in the company, through daily practice, and to make the atmosphere at work more favourable. Two years ago, Advancia Teleservices call center embarked on a new dynamic for its employees: relaxation areas, games, team-building outings and evenings. We’ve decided to put the ‘human element’ back at the heart of the company and give meaning back to our day-to-day work.
This is a factor in individual well-being and collective efficiency, and helps us to live well together at work in our contact center.
Establishing a certain conviviality within the company contributes to quality of life at work: feeling recognised as a person, reducing daily stress and creating and developing links.
As a result, our traditional human resources indicators, i.e. staff turnover, absenteeism and the number of disputes, have fallen sharply over the last two years.
