Today, technology plays an important role in call center. It enables agents to become more efficient, maximise their output and offer better customer relationship management. In this article, we highlight the importance of technology in call center.

Without proper management, call centre agents run the risk of feeling left to their own devices in the face of a heavy workload. To avoid this disaster scenario at all costs, there are rules to follow to ensure good management within the team. In this article we’re going to let you in on some of the secrets of good call centrer management.

The successful management of customer relations in a call centre depends on a number of factors which together contribute to the success of the mission assigned to it. In this article, we’ll take a look at the factors that call centres need to take into account in order to carry out their mission successfully and stand out from their competitors.

A call center enables buyers to make a purchase with complete confidence. We will outline the three main advantages that a company can enjoy by using a call center to manage its customer relations

In an increasingly connected world, optimising customer relations has become imperative for all companies wishing to survive the competition. Advancia Téléservices has therefore set itself the mission of creating value for the companies it supports through a multi-channel, high-performance and competitive remote customer relations offering, whether for commercial or technical support purposes.

In this article, we’ll explain how a call center works, the role of its agents and the qualities they need to possess to succeed in their assigned role.

Today more than ever, the health crisis of the pandemic we experienced and social distancing have shown us just how important good customer service is for businesses that want to succeed and prosper. So here’s why you should invest in quality customer service…