The BPO call center is essential when a company does not have the bandwidth to handle inbound and outbound calls. The term BPO or Business Process Outsourcing is used to describe the use of a third party to carry out a business operation. These call center have a team of outsourced agents to handle telephone calls.

Any company aiming for the top must have requirements in terms of its sales approach and establish value-creating strategies to build customer loyalty. This is the key to boosting sales. One of the most popular winning policies is customer and business-to-business relationship management. Meeting and satisfying customer needs throughout their time with the brand is essential to achieving your objectives. This is the raison d’être of b2b call centres.

The advent of new communication tools has not changed the fact that customers still use the telephone channel to communicate with brands and companies. That’s why it’s essential to invest in the customer experience in call centres, to convey to your customers an idea of your company, your values and the way you work. A seamless customer experience is the key to retaining your target customers over the long term. Find out in this article how to ensure an optimal customer experience in your call centre.

For a company, outsourcing after-sales service offers many more advantages than centralised in-house management. Delegating this aspect of your business to a specialist definitely takes the thorn out of your side and moves you forward in leaps and bounds. This is especially true as your company grows and customer satisfaction increases. If you’re still on the fence about outsourced customer service, here are 5 key reasons why.

These days, it’s the quality of the customer support service that sets companies apart from their competitors. It ensures customer satisfaction by optimising the way you run your business. To make the most of your services, you need to manage your interventions properly. That way, you won’t risk any losses and you’ll boost your productivity. To ensure that everything goes smoothly, working with a contact centre can be a lifesaver. Here’s why.

These days, it’s the quality of the customer support service that sets companies apart from their competitors. It ensures customer satisfaction by optimising the way you run your business. To make the most of your services, you need to manage your interventions properly. That way, you won’t risk any losses and you’ll boost your productivity. To ensure that everything goes smoothly, working with a contact centre can be a lifesaver. Here’s why.

When you decide to digitise your business and your data, you expose yourself to certain risks that can paralyse your business. Fortunately, an IT helpdesk can anticipate these pitfalls. This technical support service optimises your customers’ user experience and resolves problems with your IT infrastructure. However, setting it up requires a gargantuan investment of time and resources. If you can’t afford this luxury, call in an outsourcing company! The benefits are well worth it.

Customer support and service, technical assistance and sales are the main tasks of call center. Comprising several telephone advisers, telemarketers, remote secretaries and telemarketers, they manage customer relations. This may involve prospecting, assistance, follow-up and after-sales service, for various types of company. This sector has evolved considerably in recent years. And no wonder! Call center have to keep up with current trends and, above all, keep up with them. That’s how they can stay in the market and remain competitive. In this article, you can find out what the latest trends are for any call center!

At one time or another, a call center is faced with an exceptionally high volume of incoming calls. If you’re not prepared for it, such an ordeal can have disastrous consequences for customer satisfaction. So how do you manage a call peak? Our call center in Tunisia, Advancia Teleservices, sheds light on the steps to follow to avoid being overwhelmed by these tidal waves of calls.

Managing inbound and outbound calls requires the use of advanced software. This is a solution designed to maximise the efficiency and productivity of call center agents.