Offering a quality sales service is a guarantee of longevity for any business. It is an essential stage in the customer journey that needs to be carefully managed. In fact, almost 75% of consumers base their customer experience and satisfaction levels on it. What’s more, it conveys your brand image. So what can you do to improve it? Outsource. At Advancia Téléservices, call centre in Tunisia, let us explain to you the advantages of outsourcing your sales service and why choosing us can benefit you in terms of customer loyalty and acquisition.

Customer relationship management (CRM) is a key development lever for any business. It makes a major contribution to customer satisfaction and loyalty. It can even improve a company’s business and sales. However, its scope varies according to the customer relations strategy adopted. In the case of outsourced CRM, here’s how to make it more effective.

There are various commercial prospecting methods for selling your products or services on a B2B or B2C basis. These include commercial phoning, a technique that has proved its worth over the years.

An essential and omnipresent part of any sales strategy, it has evolved with technology and the various digital prospecting channels. Advancia Téléservice, a call centre in Tunisia, takes a look at how it is defined, the key steps to success and the professionals who can outsource it.

Acquiring new customers is undoubtedly at the heart of your growth strategy. But an increase in the number of customers means more requests for assistance and information. Your customer service department can quickly become overwhelmed, especially as the channels of communication used continue to multiply.

All businesses need to listen to their customers and their needs, and work on ways of managing unpaid bills. What’s more, in the event of late payment, it’s important to communicate effectively with them to prevent your cash flow from deteriorating.

To collect your receivables, you need to find effective techniques. This is a very time-consuming task that requires a certain amount of skill and a substantial investment.

For an optimal approach, several service providers offer their services to collect your outstanding debts. So why should you turn to this outside help for your business? What are the advantages of outsourcing?

In any company, telephone answering is an important part of maintaining a good image with customers. It is the way in which the company receives customers’ needs and criticisms, and even possible partnership solutions.

Some companies decide to use an outsourced telephone answering service. This outsourcing solution is becoming increasingly common these days, given the many advantages it offers. Here are a few reasons to use an experienced call centre to manage your telephone calls.

A call center agent is a person who, on behalf of a company or organisation, deals with customers by telephone, internet, instant messaging, etc. In this article, we will describe the role of a contact center agent, their tasks and the qualities they need to have to excel in customer relationship management.

Today, many of a company’s tasks can be outsourced to ensure they are managed more effectively. Payroll is now one of the activities that can be entrusted to external experts. However, since payroll is essential to the smooth running of a company, outsourcing it requires a great deal of preparation. But what is payroll outsourcing and how does it work?

Today, environmental protection is becoming an important issue in the politics of various countries. A number of companies are embarking on the process of obtaining a CSR label in response to the various challenges facing contemporary society. These include economic, ethical, societal and, above all, environmental issues, which are currently of great concern. The Corporate Social Responsibility (CSR) approach enables a company to improve its performance in a number of areas. But above all, it invites companies to take part in the challenges of sustainable development. Advancia Téléservices, as a call outsourcing centre, has also committed to this mission by obtaining CSR certification.

Customers are a company’s most important asset. If a company is to move forward, it is important to consider customer satisfaction, as this helps to build customer loyalty.

Through in-depth research and certain measurement parameters, it is possible to gain a better understanding of customer service standards and thus improve customer value within the company. As such, you need to determine your customer satisfaction levels as often as possible. Let’s find out how you can do this.