The qualification of B to B or B to C files is a strategic operation for every company. But as it requires time-consuming and costly work, it is wise to entrust it to a call center in Tunisia specialising in outsourced file qualification, such as Advancia Téléservices. Our multi-channel call center is your best ally for tailor-made services.
Our file qualification process
Our French-speaking offshore call center offers you high quality customer file qualification services to build you an enriched and up-to-date database of French customers or prospects . Our qualified teleconsultants have been specially trained to meet the requirements of customer relationship management quality standards.
Drawing on our expertise in telemarketing services and customer relations, we put our know-how at your service to :
- Gather relevant information about your customers or prospective customers in order to build up a qualified customer file that meets the objectives of your marketing campaigns;
- Check the accuracy and validity of the data collected;
- Correct obsolete data and errors in your customer or prospect data;
- Update your customer files.
Our customer relations department has the technical skills required to sort and select the most relevant information to collect for your telemarketing campaign.
Advancia Téléservices provides you with quality support throughout the process and at each stage of the file qualification operation. Teams of experts are committed to ensuring quality processing while optimising your customers’ experience. Our aim is to guarantee operational efficiency, enabling you to refine your customer targeting in order to achieve your growth objectives and ensure customer loyalty.
File qualification by an offshore call center: the advantages
Entrusting the qualification of your files to our offshore call center is the most efficient and cost-effective way of obtaining relevant data. Our teleconsultants are experts in telephone prospecting and have a perfect command of file qualification campaigns.
Thanks to our services for our clients in France, you will have a database that can be used at any time to make your marketing campaigns and sales actions more effective. Calling on Advancia Teleservices also means that your sales staff can concentrate on their core business, while working with a customer database containing enriched, relevant and complete information.
Qualification of a prospect file
Our multi-channel call center is a benchmark in prospect file qualification. Various levers are used to enrich your prospect databases , such as online questionnaires, telephone surveys and SMS campaigns.
Thanks to our expertise, you can benefit from :
- Our teams are on call around the clock;
- A wider field of prospecting;
- Optimised quality of customer approach?
- Transparent, comprehensive and regular reports on the progress of operations and all key quality indicators.