Customer acquisition strategy – Call center
How can you identify projects, acquire, retain and convert leads while increasing the spending of your prospects and customers? Your telephone campaigns with our Advancia Teleservices call center will enable you to considerably and effectively increase the :
Project detection /lead in B2C or B2B :
Commercial prospecting is an integral part of ourcustomer acquisition strategy. For this customer acquisition lever, we carry out project detection in B2C or B2B as well as B2B customer acquisition, and take care of the qualification and follow-up of your leads. This approach allows your sales staff to focus solely on closing.
Customer portfolio management:
Our call center in Tunisia provides a comprehensive strategy and tailored solutions to optimise your sales efforts. These include enriching your customer file by optimising customer portfolio management and a teleprospecting service for taking qualified appointments.
Our customer acquisition strategy:
- Distance selling on customer or prospect files: Advancia Téléservices is a customer service call center with expertise in database qualification and enables you to better target your distance selling campaigns to make them more effective. Tailor-made strategies are deployed to boost your telephone prospecting through file qualification. Up-sell/cross-sell: Thanks to the expertise of our technicians, we can offer you tailor-made up-sell and cross-sell services to better meet the needs of your customers and increase their average basket. Our teams are the benchmark in Tunisia when it comes to identifying new projects and new sales opportunities.
- BtoB and BtoC telephone prospecting: Advancia Téléservices is the best call center in Tunisia for b2b and b2c telephone prospecting and sales on incoming/outgoing calls. The use of an effective sales pitch is our greatest strength in order to maximise the potential of each telephone call and close a sale.
- Contract/subscription renewal: Our customer relationship management solutions also include contract renewal and subscriptions. Advancia Teleservices call center ensures the availability of advisors, the relevance of the information provided and the rapid resolution of any customer problems.