Expert help desk

In order to strengthen our IT services teams providing outsourcing services to the French market, we are recruiting Level 1 help-desk technicians with experience in Service Centres serving an international clientele.
Working as part of a team… and under the guidance of your manager, you will assist, support and, where necessary, take over the remote management of technical incidents occurring on..

• The user’s workstation: Microsoft Windows X (>8), Office 365, Microsoft Teams, Microsoft
• Outlook, etc… and assist users in configuring a device and/or synchronising email with the Smartphone.
• The server: resolving first-level incidents and configuring the addition of a user and the associated rights.
• The antivirus security system.
• Applying the CSR charter and the company’s various policies and values.

Profile sought

• At least two years’ experience in an IT Service Centre environment.
• Excellent oral and written communication skills in French
• Good spoken English
• A sense of rigour and curiosity

Training and skills

• Computer training (Bac 1/2/3) or computer geek
• Certifications in the field would be a plus (Microsoft 365; Windows 1X; etc.)

Working conditions

• Salary: 1350DT Net/Month.
• Bonus: half-yearly 0.5 to 1.25 salary depending on quality and productivity.
• Luncheon vouchers: 132 DT / month.
• Insured transport: Yes.