Who we are
Call center in Tunisia: Our mission
The aim of our call center in Tunisia is to create value for the customers we support through a competitive, high-performance, multi-channel offering based on remote customer relations, whether for commercial or technical support purposes.
Our call center in Tunisia provides you with high-performance solutions designed to encourage customer retention and loyalty.
Our key figures
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INCOMING CALLS HANDLED PER YEAR
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MANAGED FIELD INTERVENTIONS
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ACTIVE OPERATIONS
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POSITIONS
Our call center guides you to success
Your success is our goal. Our call center in Tunisia offers services designed to meet your customer relations requirements.
Among our call center services, you can take advantage of our Business Process Outsourcing service to outsource part of your business processes. We also offer a business management service, including mobile field force management, to help you boost employee productivity and improve customer satisfaction. With its Help Desk service center, our call center in Tunisia supports your employees or customers in making better use of IT infrastructures, leading to gains in productivity and performance.
Help Desk / Service Desk
- Improved
- productivity
Cost reduction
Activity management
- Scheduling.
- Task management.
Customer service
- Excellent user experience.
- Successful customer experience
Administrative services
- Document processing.
- Management of the administrative chain
Regulatory remediation
- Swift
- KYC (Know Your Customer).
- Customer file processing.
Loyalty retention
- Welcome calls
- Customer satisfaction.
Surveys
- Data collection.
- Database qualification.
Accreditation, Label and GDPR, proof of our quality approach
Our best quality assurance: The satisfaction and renewed confidence of our client-partners supported by standardised processes:
Advancia Téléservices, a call center in Tunisia, has set up a series of quality management systems in accordance with international standards in terms of Customer Relations, Management, Information Systems Security and Social and Environmental Responsibility.
Advancia Téléservices is the only customer relations center in North Africa to have been awarded the Confirmed CSR Commitment label
The Engagé RSE label is the benchmark label today for assessing the maturity of organisations’ CSR approaches based on ISO 26000.
Advancia Teleservices is firmly committed to corporate social responsibility (CSR).
Our company sends out a strong signal: that of an organisation that takes responsibility for the impact of its decisions and is committed to the sustainable development of its activities.
Advancia Teleservices is ISO 9001 certified
The ISO 9001 standard attests to our commitment to continuous improvement in the quality of our services.
Advancia Teleservices aims to increase customer satisfaction through the effective application of the system, including processes for system improvement and assurance of compliance with customer requirements and applicable legal and regulatory requirements.
Advancia Teleservices is ISO 27001 certified
ISO/IEC 27001 is the world’s best-known standard for information security management systems (ISMS). It defines the requirements that an ISMS must meet.
Our compliance with ISO/IEC 27001 means that we have put in place a system to manage the risks associated with the security of our data or the data we process, and that this system complies with the good practices and principles set out in this International Standard.
Advancia Teleservices is certified ISO 18295-1
This standard specifies the service requirements for Customer Contact Centers (CCC). It defines a framework that aims to help CCCs deliver services to principals and customers that consistently meet or exceed their expectations.
It applies to both in-house and outsourced (service provider) CCCs.
Advancia Teleservices is committed to GDPR compliance
Compliance with the GDPR is essential for the protection of personal data. Advancia Teleservices fully complies with this regulation, thus ensuring the confidentiality and security of our customers’ data.
For each operation entrusted to us by our customers, we set up a Processing Register describing all the processing chains.
Advancia Teleservices has appointed a DPO registered with the CNIL in France.
Our ISO 27001 accreditation demonstrates our commitment to implementing and maintaining an Information Systems Security Management System (ISMS) that is regularly monitored by AFAQ International.
Finally, in accordance with Article 27 of the GDPR, Advancia Teleservices has appointed a Data Controller Representative within the EU.
Our case studies: working together to create success
Business Management
- OPERATIONS
- SERVICES PROVIDED
- VOLUMETRY
- SPECIFICATIONS
Business Applications Help Desk
- N1/N2 USERS
- SCOPE OF SERVICE
- SECURITY
- SERVICE COMMITMENTS
Telecom Solutions Help Desk
- OPERATIONS
- SERVICES PROVIDED
- VOLUMETRY
- SPECIFICATIONS
B2B telesales
- FIELD OF ACTIVITY
- SCOPE OF SERVICE
- SECURITIES
- VOLUMETRY
B2C lead generation
- FIELD OF ACTIVITY
- SERVICES PROVIDED
- VOLUMETRY
Customer Service
- FIELD OF ACTIVITY
- SERVICES PROVIDED
- VOLUMETRY
- SPECIFICATIONS
Live from the Advancia Teleservices blog
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Discover our call center premises
In our Tunis-based call center working environment, you’ll discover professional, welcoming and friendly spaces where cutting-edge technology meets elegant design. This is where our teams come together to offer high value-added solutions to our customers.
A showcase that demonstrates our commitment to offering the best to our customers and employees!
Advanced CRM tools are deployed, including Genesys Pure Cloud.
